FAQ

How fast do orders ship, and when can I expect my order?

Orders are usually shipped within 1-3 business days. Time in transit varies and depends on where the product is being shipped to. Please see the “Shipping” section for more information.


How can I be sure that the color I’m looking at is exactly what I want?

Computer and monitor configurations, resolutions, and other hardware and software can affect how colors look on your screen. Posh Party Supplies .com has put an effort into displaying the colors of our products accurately, however, variations may occur and products' colors may appear different in-person.

 

How are you able to offer products at much cheaper prices than other online disposable goods stores?

We are the retail sales branch of a large supplier of many of our products. To you this means that we cut out the middleman. We offer a price match guarantee!


I need my order by a certain date. Are you able to fulfill it?

Before submitting your order, please contact us via our contact form, phone, 1-855-85-PAPER (1-855-857-2737) or chat to let us know about any special circumstances or needs.

 

My organization is Tax Excempt, how do I place my order? If your organization is based in the state of New Jersey, please set up an account and call us with your tax id # - one of our customer service representatives will make your account tax-excempt and you will not have to pay taxes on your order.


Availability
We try to ensure the products listed on our site are always in stock so we can ship them as quickly as possible. In the rare circumstance where a product is not in stock, we will let you know.


Payment Methods We Accept
We accept Visa, MasterCard, American Express, Paypal, Amazon Pay, Apple Pay and Google Checkout.


Canceling or Changing an Order
Once you place an order, you can log into your account, click on "My Account" and check the status of your order. You can cancel your order and obtain a refund at any time before we process the order. After we have processed the order, however, we unfortunately cannot cancel it.


Order Confirmations/Order Status
Immediately after your order is successfully placed, you can log into your account and click on "Order Status". You are also sent a confirmation e-mail to the email address you provided. If the order is not visible in your account and you have not received an e-mail, we did not receive your order and there was no charge to your credit card. You can re-place that order via our website or by calling 1-855-85-PAPER (1-855-857-2737).


Shipping Restrictions
We are currently able to ship to anywhere in the world. If you are shipping outside of the US and Canada, we recommend using a third party freight forwarding service.


If You Are Not Home

It is up to the driver's discretion whether to require a signature when delivering your order or to drop it off at your doorstep.


Products Arriving Together

Most of the products are all shipped together in one box and arrive at the same time. Occasionally they may be shipped in more than one package, and may arrive separately.


Can I Ship to a P.O. Box?
No, we cannot ship your order to a P.O. Box. Please provide a physical mailing address.


Sales Tax
We are required by law to collect sales tax on items shipped to any New Jersey address.


Return Policy

We love to make our customers happy so your complete satisfaction is our top priority! If you are not 100% satisfied with your purchase for any reason, we will gladly accept returns of unopened packages. Please be sure the product is in the same condition you received it and is in the original box and/or packaging. Please make sure to include a copy of your receipt.
There is a 15% re-stocking fee for items returned.

Please note, the customer is responsible to inspect their order and report any damages made to the products in shipment within 7 days of receiving their order. Proof of damages must be provided via email. Any claims about damaged goods after the 7 day inspection period will not be re-shipped.

 


How to Return A Product

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We will email you instructions to process your refund. Once your return is received at our processing center, you will receive a refund within 1-3 business days.


Packing And Sending Your Return
The box the items were originally shipped in can be reused. Simply reseal the box and apply the shipping label. We do not provide return labels. Returns can be mailed to 150 Oberlin Avenue North, Unit 14, Lakewood, NJ, 08701. 
Please contact us with any questions or concerns at 1-855-85-PAPER.


Forgot Your Password
Go to the login page, and hit “forgot password” and we will promptly send you your password.


Contact Us by Phone Or Email

Please feel free to contact our friendly customer service team by phone at 1-855-85-PAPER or by using our contact form.


Ideas or Comments for Our Website?

We welcome all comments or suggestions to improve our service. Please contact us.

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